Privacy and Data Protection

Principles governing the collection of personal data

In principle, access to the information available on or via the site does not require the provision of personal data, such as name, postal address, e-mail address, etc.

Exceptionally, in order to obtain additional services (ordering documents, subscribing to a newsletter, asking questions by email or via 1718, etc.), the user may be asked for personal information, mainly contact details. In this case, the user is notified in advance, and the data is processed in accordance with the regulations on the protection of personal data (GDPR).

In concrete terms, this means that:

  • Your personal data may only be collected and processed in accordance with the purposes indicated at the time of collection.
  • You have the right to check whether your data is processed by the SPW, via the form on the website.
  • You will have the right to consult your personal data, if necessary, in order to check their accuracy and to have any errors corrected by the person responsible for processing your data at
  • The SPW undertakes to implement the best possible security measures to prevent third parties from misusing the personal data that you have provided.

Data controller

The person responsible for processing personal data relating to this site is Natacha ZUINEN, Coordinator of the Sustainable Development Department of the Walloon Public Services Office (SPW).

You may, in certain specific cases, rectify or request the deletion of your data, and limit or object to their processing by contacting us at the following postal address: Service public de Wallonie, Direction du Développement durable, Place Joséphine-Charlotte, 2, B-5100 Jambes, and by email at

Use of browsing information for statistical purposes

When you access the site, the servers consulted automatically collect the following data:

  • the IP address assigned to you at the time of your connection
  • the date and time of access to the site
  • the pages consulted
  • the type of browser used
  • the platform and/or operating system installed on the PC
  • the search engine and keywords used to find the site and/or downloaded files
  • the session duration (the time spent on the site and on a page)
  • the number of pages consulted during a session
  • the country of origin of the IP address.

This information is kept solely for the purpose of measuring the number of visitors to the various sections of the site and making improvements. The reports that we now draw up only contain anonymised data, while the data collected is destroyed.

The use of cookies

In order to facilitate your navigation on the site (to save your preferences or to avoid you having to repeat the same entries upon each visit) and to optimise the technical management of the site, the SPW may occasionally use "cookies", usually for the duration of one visit.

A "cookie" is a small piece of information stored by a website on your computer's Internet browser. This cookie can be retrieved during a subsequent visit to the same site. The cookie cannot be read by a website other than the one that created it.

Cookies do not contain any information that would make it possible to contact you by telephone, email or post. You can also configure your browser to notify you each time a cookie is created, or to prevent cookies from being saved.

Use of electronic messaging

The electronic message boxes and contact forms available on this site are managed by the Circular Wallonia Coordination Unit (Wallonia Public Services Office).

The personal data collected as a result of your contact with us will only be used to ensure the follow-up of your question or to direct you to information available on public sites or to the relevant administrative departments. These departments are the only ones empowered to make decisions on specific situations or to provide you with legal, professional or personal advice.

Messages of a political nature are redirected to the website of the Government or the functionally relevant Minister. Messages are answered within 15 working days, with the exception of requests that cannot be answered directly on a public website.

Contact for personal data protection

Our Data Protection Department is your point of contact and that of the Data Protection Authority. If you have any questions, please contact them at .

For more information on your rights, please visit