The Sustainable Development Department of the Walloon Public Services Office (SPW) strives to make its website as accessible as possible, especially for people with disabilities (both desktop and mobile versions).

We are constantly improving our users' experience by respecting the pertinent accessibility standards laid out in the Walloon Government decree of 2 May 2019 on the accessibility of websites and mobile applications of public sector bodies aimed at transposing  European Directive (EU) 2016/2102 on the accessibility of websites and mobile applications of public sector bodies.

This accessibility statement applies to the site

This accessibility statement was written on 9 November 2021. The assessment of the website regarding its compliance with the requirements of European Directive (EU) 2016/2102 was carried out on the basis of SPF BOSA's Accessibility Check and a self-assessment by the SPW. The audit consisted of a simplified analysis.

Compliance level

 The Web Content Accessibility Guidelines (WCAG) bring together the applicable standards for accessibility requirements for people with disabilities. These rules can be implemented on three levels:

  • level A,
  • level AA
  • level AAA.

The European standard recommends compliance with level AA.

The transposition of the European Directive into Walloon legislation stipulates that public bodies make their websites and mobile applications accessible by complying with the following principles:

  1. information and user interface components are presented to users in such a way that they perceive them
  2. user interface components and navigation are usable
  3. information and the utilisation of the user interface are understandable
  4. content is robust enough to be reliably interpreted by a wide variety of user agents, including assistive technologies.

In accordance with these recommendations, the website meets the following requirements: 

  • Sufficient site width to allow significant zooming
  • The same content in mobile and computer versions
  • Colours that contrast sufficiently overall
  • The contribution of alternative texts to images 
  • Semantic title tags that are used appropriately 
  • Tables used for tabular data and data cells associated with their headers
  • Colour is not used as the sole means of conveying information 
  • Page functionalities are usable via keyboard
  • Pages have no time limit and the site does not contain moving content
  • Pages have an informative and descriptive page title
  • The site offers a site map
  • The function of each link can be determined from the link text alone
  • The site language is defined.

Feedback and Contact Details

If, despite our best efforts, you are unable to access the information you are looking for, we will be happy to answer your questions and find alternative solutions. To do so, please contact the Sustainable Development Department of the Walloon Public Services Office (SPW):

If the above service does not answer, you can contact the Ombudsman of Wallonia and the Wallonia-Brussels Federation: Le Médiateur.